Refund policy

Bring your unused item with its original tags into any of our studios and have your E-receipt / proof of purchase ready. Upon successful garment quality checking, we can either authorize a refund or allow you to exchange it for a different size of the same product from our range in that studio.  

It is up to our staff to decide if the garment is unused, undamaged & is in an acceptable condition to return or exchange. 

After your quality check has been completed you will be asked to forward your payment confirmation to the studio's email address to start the refund process. You will be notified of key updates via email. Please be aware that refunds will take up to 7 days to be processed and cannot be done by our studio at the time of return.

After your quality check has been completed garments can be exchanged immediately but only be exchanged for one of a different size. 

VIA POST

To return your product via our free returns process please follow the advice on the packing slip that was included with your purchase. You can find the free returns portal and create your label here: http://www.royalmail.com/track-my-return/create/4159

If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase. Unfortunately, we do not offer exchanges via post. 

 

Returns Address

1rebel c/o rocket fulfillment | Unit 10 Peartree Business Centre 
South Road | Harlow | Essex | CM20 2BD

 

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Unfortunately, we cannot refund the initial postage fee from your order.